General Policies
Online orders
All orders are shipped via USPS, UPS or FedEx priority mail. Orders pickup are also available.
Orders will be shipped within three (3) days of being placed. Orders placed after 11am on Friday will be processed the following Monday. Orders placed on Saturday or Sunday will be processed on the following Monday.
In some cases, we may experience delays due to our supplier or busier time of the year.
We do not ship outside of the United States at this time.
Refills
Refills are available for pickup and drop off. We do not ship refills at this time.
Privacy policy
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Returns
It is our goal at L’ATELIER Olfactive to provide products that you will enjoy and continue to love.
We understand that there may be an occasion when you change your mind or something is not quite what you expected.
We accept returns for non-sale product(s) that are unused, unopened, and in the state that they were delivered within twenty-one (21) days of purchase date. Please notify us of your return at info@atelier-olfactivestudio.com or call us at 203-343-2346 EST.
Upon examination of the returned product(s) we will issue a credit in store of the product cost, including taxes. We do not offer refunds on products or on shipping cost.
If the product is damaged at the time of delivery, please contact immediately by phone 203-343-2346 or by email in@atelier-olfactivestudio.com to proceed to the verification of your claim.
How to return a product?
Please notify us of your return via email at info@atelier-olfactivestudio.com or call us, 203-343-2346 EST. to receive the instructions of the return. We will not issue a refund if package is received damaged due to poor packaging.